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Wednesday, March 3, 2010

Servicing an overseas client-Febr 2010

Subject: RE: Congratulations: Mr. and Mrs. Thomson
Dear Aldrich,

Thank you for your kind email - friday went perfectly with gorgeous weather! We have paid the outstanding debt for the chocolate fountains into your account via an internet transfer on saturday 27th February.
Please could you confirm receipt?

Please find below the answered survey as requested.
Finally, Thank you once again for all your help - you have helped to make planning our wedding from the other side of the world much much easier!!!
Survey:
1. Were you completely satisfied from beginning to end?
Absolutely!
2. Were the rental products satisfactory, the right number supplied and of good quality?
Yes - including a last minute order!
3. Did we pay enough attention to your detailed requests before any deliveries were made?
I think so.
4. Have we treated you with enough respect to refer us to any of your guests at your event?
Yes - definately!
5. Have you enjoyed the best of time on 19 February 2010?
We had a brilliant time - Thank you!

Comments:
Please provide any additional comments that we may use for testimonial publication on our websites; also provide where possible, electronic pictures of our supplies on display to proliferate your comments.
A very efficient, professional service which has met all of our needs. (Unfortunately, we do not have any pictures of the event yet, but we will try to send some as soon as we can). Thank you again! Mel and Jon

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